volfix

I wrote an appeal to VOLFIX SUPPORT with a request to deal with my employees, slandering traders, who do not want to use your program, following content:
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Pancake, what kind of people. I have never visited this thread at all (we are talking about a branch on the stockportal) since she was not interesting to me at all, didn’t even pass by. That there is some kind of Wolf, that is not, well there was no interest, but the same, Fair, like MarketDelta. So no — they found me on LiveJournal and began to file charges. In order:

I'm shocked — and these people represent the COMPANY. What does VOLFIX_SUPPORT say about this?
Will those responsible for this incident be punished?? And what?
Thanks for the adequate answer.
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The official response was received like this:

As I understand it, or they called me a dog, and myself as a caravan, is it a joke. But the fact, that I have never received such answers from COMPANIES in my life. Therefore, there is a doubt that it is , at all, company.
Or is it such a joke in Ukraine and we just do not understand these jokes. But no., I have friends from Ukraine — normal people. All in all, it is not yet available for my understanding…..