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Here are the orders from InteractiveBrokers — I can't even change my email. For six months now I have been trying to periodically make attempts to change the email — the case has not moved one iota. Today we even managed to get into their support chat, which is not always possible. Well went in, they write — I want to change my email. Answer — Okay, go there and change. I answer — I've been changing there for six months, now the status is hanging — pending. After half an hour of silence they write — redirecting you to another chat room. Redirected, all over again there — what they wanted — wanted to change email. Good, change — I can't, I've been changing for half a year already, do not change. Redirected somewhere else — they say call the phones on the page such and such. They write — I do not speak English, I only write with the help of a translator program. Answer — then call the phones listed on the above page. Here I have not found what to answer, so I repeated that I do not speak English. Again the answer — call the phones listed on the page, it is impossible to do it via chat. This is where I finished the conversation..
I already had experience, when the account at Etrade was frozen — there was no agreement there either — similar attitude. It's good that else we managed to transfer the account from them to another broker. Looks like, that with IB something similar can happen. It's time to think about replacing.